The citizens understood that they decide the people they want to manage the federal, state and local evel of their country.
These citizens that made an effort to frequemtly communicate with who they elected are a diminishing generation. We now have a generation that is too busy working and distracted by daily life.
We have a following generation that believes that protest is the way to make a decision. This generation also believes every single thing they hear in increments of 10 seconds on electronic devices via social media. They have no understanding on how their country works and rather rant than resolve.
The combination of these problems is a reason why many believe the country should change to socialism and just allow one person to make all the rules. This issue is also the reason why many people are attacking the past few presidents for their decisions not realizing that these concerns can be easily addressed by talking to your local elected officials (or go be one yourself and make progress).
The country right now is in turmoil because of the people ere causing the turmoil by ignorance and laziness.